05 · Services
Infrastructure and technical support
When a site stops responding, a certificate expires or a deployment fails, we diagnose it, fix it and put the right measures in place so it does not happen again.
Technologies and platforms
01Infrastructure and technical support
What we deliver
Technical incidents rarely happen at a convenient time. We work on existing servers and hosting, including projects we did not build: we start by understanding the situation, restore service, and then document what was done.
- 01
Server troubleshooting
Diagnosing slow, overloaded or unreachable servers, analysing logs and fixing the cause.
- 02
Website and application recovery
Restoring service after an outage, a failed update or a compromise, using the backups available.
- 03
Hosting, DNS and SSL
Choosing and configuring hosting, DNS records, domain e-mail and HTTPS certificates.
- 04
Deployment and environments
Setting up staging and production environments, environment variables and repeatable deployments.
- 05
Backups and recovery
Backup strategy, off-site storage and a tested restore procedure.
- 06
Performance and security
Audits, component updates, configuration hardening and response-time optimisation.
02Our process
How we handle an intervention
- 01
Diagnosis
We find the cause before acting, so we do not make things worse.
- 02
Restoration
Getting the service back comes first, with reversible actions where possible.
- 03
Lasting fix
We address the cause, not just the symptom.
- 04
Report
You receive a clear summary of the incident and our recommendations.
Frequently asked questions
Do you work on sites you did not build?
Yes. We need access to the hosting or server and, ideally, some project history. We will quickly tell you what we can do.
Can you guarantee a server will never be hacked again?
No serious provider can guarantee that. We significantly reduce the risk through updates, hardened configuration, controlled access and tested backups.
Do you offer ongoing monitoring?
Yes, through a maintenance contract. See our maintenance and modernisation service.
Contact
Let’s talk about your project.
Describe what you need in a few lines. We will come back with specific questions, then a clear, costed proposal.